In this episode with Dan Margolis, we discuss why Dan fell in love with the industry, the importance of having a mentor, setting goals, humility, controlling your anger, recognizing your staff, the threat in redefining your brand too often, staying fresh, trusting your managers when transistioning to the role of Director of Operations, what to do when you get complacent, transitioning from DO to CEO, the responsibilites of a CEO, how to turn a struggling restaurant around, leveraging technology, leveraging data, and the importance of being a  mentor to someone else.

Dan Margolis earned a Bachelors Degree in Hotel and Administration from the University of Nevada-Las Vegas, and an MBA from California Lutheran University. Over the past 11 years, Dan has held the title of Assistant GM, GM, and Director of Operations, for a number of restaurant groups. Today Dan holds serves as of CEO for  Brendan’s Irish Pub & Restaurant in Ventura County California.

Show notes…

Favorite Success Quote or Mantra.

“It’s better to be feared than loved if you can’t have both.”

Today’s Sponsor

Kabbage

Qualify for funding. Get a $100 e-gift card.
Apply for up to $150,000 of funding through Kabbage, and you’ll get a $100 e-gift card when you qualify (1) with Kabbage:
– Apply securely in minutes
– Access a line of credit of up to $150,000 (2)
– Withdraw what you need, when you need it
– Only pay for what you use

Sourcery

An invoice payment automation platform that caters to the food industry. Sourcery saves businesses time and money with paperless invoice management, simple payments, and analytical solutions. Spend that new found time doing what matters, taking care of your employees and guests.

Knowledge bombs

1. Which “it factor” habit, trait, or characteristic you believe most contributes to your success?

   • Resilience.

2. What is your biggest weakness?

   • Gets frustrated easily.

3. What’s one question you ask or thing you look for during an interview?

   • Ask, “What do people think about you at work that isn’t true.”

4. What’s a current challenge? How are you dealing with it?

   • Cost management.
   • Labor management.

5. Share one code of conduct or behavior you teach your team.

   • Friendly, but not over the top.

6. What one uncommon standard of service you teach your staff.

   • Just make sure people have good experiences.

7. Share an online resource or tool.

   • National Restaurant Association

8. What’s one book we must read to become a better person or restaurant owner? 
   GET THIS BOOK FOR FREE AT AUDIBLE.COM 

   • A Lapsed Anarchist’s Approach to Building a Great Business (Zingerman’s Guide to Good Leading)

9. What’s one piece of technology you’ve adopted in your restaurant and how has it influence operations?

   • Soucery

10. If you got the news that you’d be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?

    • Better to be feared than loved.
    • Don’t take things too seriously.
    • Live every day.

Contact Info

dan@brendanspubs.com

Thanks for Listening!

Thanks so much for joining today! Have some feedback you’d like to share? Leave a note in the comment section below!

If you enjoyed this episode, please share it using the social media buttons you see at the top of the post.

Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them.

And finally, don’t forget to subscribe to the show on iTunes to get automatic updates.

Huge thanks to Dan Margolis for joining me for another awesome episode. Until next time!

1. Customers who apply for a Kabbage line of credit using the link in this email and are approved will receive a $100 Tango e-gift card via email 3-4 weeks after qualifying. The Tango card can be redeemed for one gift card toward the customer’s choice of dozens of restaurants, retailers, spas or other experiences. Kabbage reserves the right to cancel the promotion at any time. This offer is single-use and non-transferrable. Valid in the US only.
2. Credit lines are subject to periodic review and change, including line reduction, line increases, or line elimination. This is not a revolving account. Individual requests for capital are separate installment loans.

The post 409: Trust and constant communication with Dan Margolis appeared first on Restaurant Unstoppable.