In this episode with Roger Beaudoin, we discuss building your dream team staff, the three key elements of service, how to get your customers to be your best marketers, educating customers, informing customers, entertaining customers, using your “A” players to attract more “A” players, Using “A” players to bring up your “B” players, what types of questions you can ask during the interview process to get more “A” players, doing things for someone VS to someone, conditioning fun behavior into your staff, never asking your guest yes-no questions, giving your guest options, and providing the same level of quality with counter service as with full-service.
Roger Beaudoin’s 18 years of experience in the restaurant and hospitality industry is backed with a business degree from Bryant College and an MBA from Babson College. He has headed four restaurant and hospitality operations in all. His most recent restaurant, The Matterhorn Ski Bar, a seasonal, 4-month restaurant and bar, which generated 1 million dollars in annual sales. Today, with all of his knowledge and experience at RestaurantRockstars.com.
Show notes…
Favorite Success Quote or Mantra.
“Be a student of your restaurant.”
Resources Mentioned:
Click this link to Register for the webinar on January 8th, at 11 am EST
Click this link for Roger’s Sales Stars Training (full-service)
Click this link for Roger’s Sales Stars Training (fast-casual)
Click this link for Roger’s Restaurant Rockstars Training
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Today’s Sponsor
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An invoice payment automation platform that caters to the food industry. Sourcery saves businesses time and money with paperless invoice management, simple payments, and analytical solutions. Spend that new found time doing what matters, taking care of your employees and guests.
Contact Info
Roger@restaurantrockstars.com
Thanks for Listening!
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Huge thanks to Roger Beaudoin for joining me for another awesome episode. Until next time!
1. Customers who apply for a Kabbage line of credit using the link in this email and are approved will receive a $100 Tango e-gift card via email 3-4 weeks after qualifying. The Tango card can be redeemed for one gift card toward the customer’s choice of dozens of restaurants, retailers, spas or other experiences. Kabbage reserves the right to cancel the promotion at any time. This offer is single-use and non-transferrable. Valid in the US only.
2. Credit lines are subject to periodic review and change, including line reduction, line increases, or line elimination. This is not a revolving account. Individual requests for capital are separate installment loans.
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