In this episode with Eric Soller, we discuss:
- The significance of positive reinforcement.
- Using systems to develop attention to detail.
- Problems being meant for solving; not for getting in your way.
- Empowering your team so you can gain work-life-balance.
- How to leverage Pareto’s principal (aka the 80/20 rule).
- Relentless pursuit for improvement.
- Not systematizing your restaurant at the expense of losing the human element.
- How convertible notes work.
- Controlling the flow of people at your register to pace your kitchen.
- How to get involved with your community.
Eric Soller is a graduate fo the New England Culinary Institute. After graduation he served as operations manager for Solganik Food Group for six years until 2006. He’d go on to serve as Director of Marketing for Hobart, until 2016 which is when he opened Old Scratch Pizza along side wife, Stephanie Soller.
Show notes…
Favorite Success Quote or Mantra.
“Theres no day like today to be awesome.”
“Leave it all on the table.”
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Knowledge bombs
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Which “it factor” habit, trait, or characteristic you believe most contributes to your success?
- Constant strive for improvement.
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What is your biggest weakness?
- Never quite being satisfied.
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What’s one question you ask or thing you look for during an interview?
- Ask them to Tell you about something that They’ve done that was hard.
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What’s a current challenge? How are you dealing with it?
- Being consistent about developing people.
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Share one code of conduct or behavior you teach your team.
- Live by the grandma rule.
- Ask yourself- Would granda approve of this?
- Live by the grandma rule.
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What is one uncommon standard of service you teach your staff?
- Letting your people be themselves.
- You’re hiring for their personality, let it shine.
- Letting your people be themselves.
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What’s one book we must read to become a better person or restaurant owner?
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Share an online resource or tool.
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What’s one piece of technology you’ve adopted in your restaurant and how has it influence operations?
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If you got the news that you’d be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?
- Hire for nice.
- Theres likely a system to solve everything.
- Be more than just an employer.
Contact Info
Thanks for Listening!
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Huge thanks to Eric Soller for joining me for another awesome episode. Until next time!
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The post 444: 80/20 rule applied to system with Eric Soller appeared first on Restaurant Unstoppable.