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Favorite Success Quote or Mantra.
“Try to be better every single day.”
Career Challenge or Failure
- This industry is filled with little failures every day. Failures happen. What separates the good restaurants from the great restaurants is that the great restaurants learn from those little failures and make tweaks every day to grow because of them. Just because failures happen every day, doesn’t mean we need to accept them.
- RJ and his partnered didn’t listen to their customers when they wanted chicken parm on the menu. Sometimes you need to swallow your pride and give your people what they want.
Knowledge bombs
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Which “it factor” habit, trait, or characteristic you believe most contributes to your success?
- Passion for serving others. Passion for the life cycle of food.
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What is your biggest weakness?
- Saying yes.
- Priorities what is most important. Every time you say yes to one opportunity you’re saying no to another.
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What is one piece of advice you have for leading others?
- Be fair and consistent.
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What’s one question you ask or thing you look for during an interview?
- Make the interview personal.
- Ask what their personal experiences are. Then look for the spark in their eye.
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What’s a current challenge?
- Growth.
- Developing their personal brand.
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What’s one thing (besides food) your restaurant does well and separates you from other restaurants?
- The guest experience.
- Anticipating needs.
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What’s one book we must read to become a better person or restaurant owner?
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Setting the Table: The Transforming Power of Hospitality in Business
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What’s one piece of technology you’ve adopted in your restaurant and how has it influence operations?
- Quickbooks
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With all the knowledge you have now if you could go back in time and give your past self one piece of business advice, What would it be and why?
- Don’t sweat the little things
- Be harshly realistic with your goals and projections.
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What is one question you think should be added to this interview?
- Q: Where is our industry going?
- A: towards more simple restaurant concepts.
Contact Info
Thanks for Listening!
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Huge thanks to RJ Joyce for joining me for another awesome episode. Until next time!
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